Atlas Travel International - Business Travel Management - Boston Travel Agent - Vacation Planning

Just wanted to pass along a "thank you" for wonderful customer service. I work for the University of New England, a new customer of Atlas, and want to specifically comment that LeAnn, our designated agent, has been very helpful. She is courteous, conscientious, efficient and a pleasure to work with.

It is a pleasure knowing Atlas Travel Consultants deliver swift and reliable services for last minute bookings here at our company.

Thanks much for your quick response and amazing service for this urgent request, Susan. I have always gotten exceptional service from you and this is over the last 3 years. I wish all travel agents were like you and the world would be a nicer place to travel :-)

Although we thought Egencia would be a lower cost alternative, it proved to not be true. In fact, our annual travel and administrative fees are less with Atlas than what they were with Egencia. In addition, once we started to require the use of agent assistance with Egencia, it became very clear they could not provide the level of service we required. Each call to the service center was to a new person with no knowledge of our account or the traveler's issue. During the travel disruption caused by the Iceland volcanic ash cloud we spent hours on hold with Egencia and had to repeat the story and process for each traveler every time we called; and many travelers required more than one call. It was very clear at this point that online services without good people and procedures backing them up, is costly and not very helpful.

We decided upon Atlas for their reputation and proven track record of service and the functionality of their online travel system. Travelers now have a very clear choice of using online services or calling an agent that has intimate knowledge of our company and travel policies. In addition, Atlas' fees have been lower that what we were paying at Egencia.

We had been well served by a local agency for years, but when Atlas analyzed our air spend and the fees associated with our agency, the potential savings appeared significant... as a Top 20 accounting firm, we have a focus on the bottom line, but we also appreciate business acumen brought to us in a professional manner. Atlas has brought that and more to our travel program.

I just wanted to send an email to let you know how pleased I am having Sherry as our dedicated travel agent. She is extremely professional, personable and works well under pressure. I juggle so many things in my own job role that it is wonderful to have a person like Sherry that I can rely on to take care of our travel needs where I don't have to micro-manage the details.

I just wanted to send a quick note to let you know the excellent and professional service Sally (in your vacation department) provided in assisting with the planning of my 20-year anniversary trip. Sally helped with reviewing the many options and was very quick to respond to any of the needed changes in the itinerary.

Many thanks to Sally for her assistance, she made the whole planning process easy and stress free.

Always excellent service from Atlas Team 3. The best I have worked with. Helpful, friendly and knowledgable.

I usually book online(Cliqbook), but when I do need to call EVERYONE is just fantastic and extremely helpful!

Thanks so much! This was for a personal trip and the arrangements worked out perfectly.

It took you 5 minutes to send me this report... this is why I use Atlas! THANK YOU!!

Ana is the most professional, efficient, and accomodating consultant I have ever had the pleasure of working with.

I have always used Jennifer due to her unparalleled professionalism. I always receive great customer service and I can count on her to get me out of where I am or get me to where I need to be. It is truly comforting to have someone like Jen around when you need them. My group can go on and on about her.

Whenever I need to make travel arrangements I call Lynn. She has great customer service skills and provides me with alternative flights and hotels to pick from. She is a pleasure to work with.

Dawn at Atlas Travel is a joy to work with. She is helpful, patient and knowledgeable. I book a fairly large amount of travel. And, when I think of travel, I think of Dawn. She is truly an asset to your organization.

One of our travelers was on the plane that made an emergency landing in Montreal today. I've just spoken to him and he is fine. He appreciated the call and has been in contact with his family to let them know he is OK. Consolidating with a travel management company like Atlas allows us to know where our employees are at all times.

I am very pleased with the agency. I have phoned with an emergency on a Sunday and everything was handled quickly. Our employee was not stranded abd suggestions were offered. Everyone is very knowledgable and works with each emergency immediately.

Love Team #3! All are fantsatic. Bevely found an expensive fare and had me wait until the next day to book at half the cost. Barbara ended up booking my final ticket. Best consultants I have had the pleasure to work with.

I wanted to acknowledge Linda for going above the call of duty helping one of our new employees. Nikki booked her flight through Cliqbook & when prompted whether the ghost card was the credit card to use to book the air she automatically thought it would cover her hotel. Nikki flew into NYC yesterday evening and attempted to check into the Club Quarters. The hotel asked her for her credit card to pay for the two-night stay. She was not aware the ghost card only guarantees the room until her arrival. Unfortunately she didn't have the funds available to pay for the room and was stranded. Nikki called Atlas to see if there was anything you could do and was fortunate to connect with Linda.

Linda went out of her way to offer her personal credit card to the hotel so Nikki could check in and we could take care of payment first thing in the morning.

Linda not only did a wonderful job as an agent, but had great empathy in helping her client. She demonstrated exceptional client service by her efforts and making sure Nikki was not stranded even if she had to guarantee that herself. This is a person that not only takes pride in her work, but goes that extra unorthodox step to help another.
Bravo!

Love working with Linda. I consider her a partner to my success here at WCG.
She is always accommodating and extends her service beyond what is normally expected. I had a colleague who got stranded in NY due to missing her flight. She stayed on the phone with her until she wasable to find a solution and get her home as soon as she could. My colleague told me that it was extremely comforting to have someone be there for her during a time when all she wanted was to be home. Linda did that. Linda got her home.

Some of the ladies are particularly enchanting; it's great when you can hear 'happy' in their voice. They are particularly nice to deal with. However, all are professional and do a nice job.

I will never go on another trip personal or professional without using Julia. My wife and I decided, after we tried to make our own arrangements on our last personal vacation, that the service that Julia provides is such a bargain that we will only user her. She is my most favorite person that I have never met. Also, I will never replace her services with an Online Booking Tool.

On the plane! Thanks for being so incredibly tenacious and creative this week. If it weren't for you, I would be flying back on Monday. Now I get a couple of days of vacation with my family.

I want to take a moment to thank both Shannon and Linda. Linda
was instrumental in helping me with recent travel difficulties in Europe
(volcano), and Shannon has always gone above and beyond in her job. I've
always had mixed feelings about using travel agents - often it seems just
using an online service would be easier, until you find a 'good' agent -
like Shannon - who makes the whole experience easy. However, when things hit
the fan - as they did in Europe recently - your team was absolutely
incredible.

I am writing to highly commend Julia's performance in support of my challenging travel needs during the last two weeks. Julia helped me set up my travel arrangements for my trip to London and, more importantly, during my stay in London as the ash cloud forced the closure of UK airspace. Julia was extremely responsive, attentive and also very efficient in helping me change flights, re-book hotels and simply make sure that I was properly taken care of during what must have been one of her busiest weeks ever, with all the disruptions in travel plans across the world. It is during these situations that customers like to feel supported and taken care of. Julia did an outstanding job-and this is the first time that I worked with her. If all your employees are this competent and attentive, you must have a pretty good operation in your hands.

This email is to commend, in the highest possible terms, your colleague, Dee. I was out here in the US on business last week with two other UK colleagues. We were due to fly home again last Friday, the 16th. Of coursethat didn't work out due to the Volcanic ash problem across Europe and we became stranded. Our colleagues here in the US then introduced us to Dee. The lengths she has gone to get us home as swiftly as possible have been extraordinary. I don't think there is a route she hasn't considered or an airline she hasn't contacted. The net is that less than 8 hours after UK air space opened up yesterday afternoon, Dee had us booked on to a direct flight out of Logan to Heathrow tonight. Given the days or even weeks some folks are having to wait to pick up a flight home, this is simply amazing.

The standards of customer service she has delivered and the credit she does to your organization are remarkable.

I would just like to make mention of two individuals that were outstanding in our time of need...both Nikki and Ana showed incredible determination, patience, and professionalism ....resulting in many of us getting home now instead of next week. Overall they made a terrible situation bearable.

Becky and Bruce were fantastic in handling my travel crisis with the recent volcano eruption. There were friendly and caring and they acted fast and got me home!

Well, Ana is absolutely unbelievable! Tom & Jeannine, Sean and 2 others from our group were stuck in Europe during this volcanic crisis. They were supposed to fly back from Europe on 4/16.........and just got back this morning (4/22).

Ana, stayed with me the whole time, searching for options (which believe me there were not many as I needed 5 business or first class seats). She worked on this with me for hours, booking, reserving, checking every country in Europe as well as every state in the US looking for flights and options to get them home. She stayed with me all last weekend, even though she was off the clock, to help me with whatever I needed. She texted me before hours and after hours and all thru the weekend to see if I needed any help. There was one day this week, that she pulled an "all nighter," was dog tired, but still made sure she had flushed out the options for the day before she shut down for the evening. I could go on and on......but needed you to know that you have an absolute Superstar who cares, and goes above and beyond the call of duty.

The Atlas Team 2 have provided Sophos with excellent service, particularly during the volcano eruption in Iceland. They went above and beyond in assisting all of our employees with travel and we appreciate their great efforts.

Thank you so much that gives me peace of mind.
I gotta tell you, I've worked with other agencies with my previous employer and you guys are so much more responsive. A+ for service.

We consistently get outstanding customer service from Atlas, but today, Beverly really went the extra mile and ended up saving us from a huge catastrophe. We had a new employee coming in for training who was flying out of LAX who missed his flight. Most all of them were sold out and the one redeye that was available would have cost us $741 on top of the fare we had paid. Beverly spoke to a supervisor at Delta and was able to put our new employee on another flight for only the $50 stand-by fee, getting him here in time to make his training. We only do our training once a month so it would have really set us back if he had missed this one. Beverly saved the day! Flights can be booked through a multitude of websites and agencies, but your exceptional staff really sets you apart from the rest. Thanks again!

All travel consultants are great. All top marks for online booking, travel services, flight arrangements and more. Great service!

Once again, I wish to let you know about the outstanding service given to us at OneBeacon by Ana this past weekend. I had two VIP's from the White Mountains on a trip to Cairo with air service scheduled from Cairo to Paris and back to Boston. Ana, was able to get seats on a flight direct from Cairo to New York, avoiding all the problems that are happening in Europe at this time. They both arrived back in New York yesterday morning and were very happy to be back! All weekend Ana kept me advised of any delays etc. and even called me after she knew the flight had landed to assure me they were safe and sound! Truly outstanding service, obviously, not the ordinary weekend for an agent... Ana also called Paris to cancel the Hotel reservation and was able to get it cancelled with no penalty as it had a 24 hour cancellation notice...

Before we hired Atlas and implemented Concur T&E, we were data rich but information poor.

I always use the online booking and its great. Anytime I have to call a consultant they are friendly fast and extremely helpful. I've even had a time when my team was backed up and consultant from another team helped me. Keep up the good work.

WOW, Great customer service!!! I was stuck at O'Hare Airport in Chicago because my flight was cancelled. I called the after hours number and Linda was extremely helpful. She hung on the phone with me and went through my options. She got me on a later flight on another airlines. If I had not called her I would have been stuck in there for a couple more days because most other flights were booked. Thank you, Thank you!

I had waited too long to book this trip, but Ana still found me a good fare, plus she she got my Vegas hotel "3rd night free!" She remains constently excellent in the job she does for me.

Excellent as always. Team 3 is the best group of consultants I could hope for. Always friendly and very helpful. It is a pleaseure working with these professionals.

The team that supports us here at Presidio is stellar. I could not ask for better service.

Becky is truly a delight to work with. She is fantastic and the best agent I have ever worked with.

Frank is the best agent with whom I have ever worked in my career. Everything he does is beyond excellent and all of my colleagues agree - we love working with Frank.

Every dealing I have with your organization is professional and complete. With a smile.

One of the true professionals in the managed travel space. Elaine has built her business model on service, ethics, honesty and ability to drive savings and economics to her clients. The Atlas Team is truly an amazingly nimble group that can deliver! I've known her for 15 years and to this day - I'm amazed at that business she has built and her leadership in the travel industry.

Posted on BostonHerald.com by AA Flyer regarding the
Women's Business cover story on Elaine Osgood

When Atlas Travel International approached us a year ago in our St. Louis office about travel management, it was apparent that their culture and approach was congruent with LarsonAllen's mission to "create a noticeably different client experience." We had been well served by a local agency for years, but when Atlas analyzed our air spend and the fees associated with our agency, the potential savings appeared significant. In addition to the potential cost savings, we were also upgrading the service and capabilities that we brought to our workforce through on-line booking and a dedicated travel team. The efficiency of the Atlas approach has brought a very positive impact. As a Top 20 accounting firm, we have a focus on the bottom line, but we also appreciate business acumen brought to us in a professional manner. Atlas has brought that and more to our travel program and laid the groundwork for meaningful change in our travel practices across the firm.

Maureen was fabulous getting me home in the midst of a severe snowstorm in NYC. Thanks!

AMAZING!! I don't know what I would do without you.. actually, yes, I would be struggling. To the entire Atlas team, THANK YOU SO MUCH for making this so much easier!

Travel agents have ALWAYS been extremely friendly and VERY helpful, especially since I always call with a problem (!). I love your website and service. Thank you!

I was very pleased with my customer service from Atlas. I asked for an aisle seat and my Atlas rep was very diligent to continue to check back with the airlines until she succeeded. I really appreciate that extra effort and high level of dedication and excellent customer service.

Jen is amazing. Her sense of urgency, accessibility, response time, and
professionalism are always exceeding expectations. Her attitutde is always
pleasant and friendly. I am extremely pleased with her service.

Travelling around the globe is always a challenge, but Linda`s
assistance in setting up the travel itinerary made the preparation a
pleasant experience. I would like to praise her promptness, professionalism
and punctuality in response, committment to satisfy the customer and
kindness. I am sure Linda is one of the best members of your team and a
valuable asset to the company.

I just wanted to express to you that Ana went above the call of duty today with all the Virgin cancellations that affected five of our passengers.
Ana worked diligently to get all our travelers on flights tonight. Enough
is not said about how great she is to me and I really appreciate all her assistance.

Out of all the people I ever dealt with in any industry, Bruce is in the top 2 or 3 in terms of level of professionalism. He is incredibly knowledgeable about the industry and knows exactly what I want without having to give a lot of explanation...

Ana has gone above and beyond her duties for me. She recently negotiated with Continental to get a flight to LAX that the fare was miss quoted by Continental re-instated. My dates of travel were firm and I appreciated her fighting with them for me on her lunch break.

Very easy system to use and saves a great deal of time. The many options makes it so easy to pick the one that is right for my business trip.

Atlas has a culture of responsiveness. You always step back and look at the big picture. You see what's important to customers by listening and building relationships. I thoroughly enjoy working with you on my travel and purchasing clothing and travel accessories at Savvy Travel Shop.

I would like to commend Ana for the excellent job in managing our account. She is hard working, extremely responsive, proactive, and has great patience! She is a pleasure to work, very professional, and goes above and beyond in making our travel arrangements. Her follow-up is consistently first-rate and the overall service she provides is second to none.

What can I say? Anita knows the business inside and out. She travels enough personally to know to ask all of the right questions to ensure that my travel is as seamless and hassle free as possible. In a word she is "amazing"..

I originally placed my itinerary request between shifts at Atlas. My request was seamlessly processed by multiple Atlas personnel. I was quite impressed!

I'm very happy to be working with your firm again. It's a true testament to the quality and service you have instilled in your organization. I appreciate the commitment and look forward to a long and fruitful relationship.

Great news! Another refund from Continental has appeared on my credit card, making the total just above $1,200 refunded. Thank you all so much for your dedication to getting this resolved in a satisfactory manner. It was so nice to have an advocate work it on our behalf. You're the best!

I find your software works great & when I have had to call in the Past, the service I received was fantastic.

Frank is excellent!!! He is always there when needed and goes way beyond expected customer service. Way to go! I'm happy that we can work with great people like him.

With the implemention of Atlas Travel and the level of service they provide, my particular travel arrangements are always perfect. I enjoy being able to call Atlas, speak to a person, and ALWAYS receiving great service. Thank You Atlas.

Weather forced an overnight delay in Atlanta, and it was good to be able to speak with a travel agent at 7:00 PM when we needed to re-book flights, hotels, cars, etc.

I work a lot with Frank. His service is excellent. He always makes sure we get exactly what we need! And in the rare occasion that Frank is not available and another member of the service team is helping me with my requests, it's always a wonderful experience and quick turn-around.

Anita is the best at understanding the areas I work in and the demands on time that I have to keep within to get all projects completed. She is a huge asset!

On my recent trip I encountered a problem with the car rental company chosen during online reservation and Atlas was quick to come to my rescue. They contacted Hertz immediately and made my experience memorable.
Thumbs up to the Atlas team. Thank you!

Nikki and Shannon were great, I had problems and they both stayed right on the phone with me until they were resolved. Shannon especially was understanding and supportive with the nightmare I had last friday. Don't know what I would have done without her.

I am a demanding stakeholder, the first to complain when a problem arises.... but I wanted to briefly write a quick note regarding one of your staff. Anita is very detail oriented and always takes the extra time needed to support me. I feel that you and I are lucky to have someone like Anita in your staff. She always promptly returns my call with information and suggestions (isn't that refreshing!!!). As I am constantly swamped, I need to apologize for my prior inability to send you a well deserved note.

Again - KUDO'S TO ANITA!!!!

Just to let you people know how much I appreciate what you do everyday and this is quite an accomplishment for Ana....Just this week - she has been able to get almost 2K in Hotel fees waived. According to Ana, she felt is was GRRRRRRRRRRRRREAT! PHENOMENAL! AND AWESOME! Etc. etc. - and I happen to agree 100% ....Nice Work Ana...and Thank YOU!!!!

Every time I call Atlas, the people I work with are friendly,
professional and knowledgeable, assisting with even the strangest of needs.

I wanted to take a moment to let you know how much we value Diana's work and her commitment to Connecting Point. She (as well as Emily, and anyone who has helped us) do great work for us every day. But we had an extenuating situation at our last
event in Phoenix.

Three of our executives were flying from Albany with a stop in Chicago were bumped from their connecting flight. They called in a panic as it was spring break and they were not easily helped by the airline people at O'Hare. The situation was a bit confusing, but we later found out that these gentlemen were too late when they arrived at the gate and the gate agents gave away their seats. The story goes on and on...and affected their return trip as well.

But what I want to tell you is how wonderful Diana was in helping to get these gentlemen to Phoenix and back. Diana had let us know that she would be out for a couple days - being proactive, but I didn't remember the note that she so graciously sent. I just called her on her cell phone for help!

She jumped right in and helped despite the fact that she shouldn't have been working at all! It was very complicated... required a great deal of work, negotiation, pushing with the airlines, etc. Diana solved their dilemma and did it with a smile and our best interest.. as well as the customers in mind.

She was... and is always, very conscientious of our customer's experience and the costs for Connecting Point. She took the lead and got these guys to contribute to the costs that were incurred...so that I didn't have to ask.

Diana is a special person. Her skill, work ethic, dedication and commitment to us is so appreciated. I just wanted you to know.

I am responsible for co-ordinating most of the travel for the ownership of this company and I feel very fortunate to be able to work with Wendy. She is attentive,accurate and always provides outstanding service. I always have 150% confidence in everything she does for us.

I just wanted to give credit where credit is definitely due. I consistently work with Ana for my travel arrangements for employees. Every time she goes over and above her call of duty. I always know the job is going to get done and with that extra care. We had a crunch yesterday to get someone his passport in Philly and instead of stopping and giving the work to another agent she helped me out in a crunch during her lunch break. It is so great to have people like Ana on our team. She really makes me feel like she is just an extension to Starent. She performs her job to see Starent succeed.

I am emailing you a quick note of EXTREME appreciation for Cheryl and the rest of the team covering for Luminary Micro. On two occasions, I learned very late that Luminary Micro would need to send 6-8 Luminary Micro engineers from Austin - concurrently - to 8 different cities! In the end, that meant I was responsible for urgently booking travel for 14 different people from Austin to 14 different locations - all leaving Austin and coming back at about the same time! (Hair on fire)I needed air support!(no pun intended)and your team made it seem so easy to (a)find the best rates, and (b)get every last detail taken care of for each traveler. Most of these folks we sent don't often travel, and now that everyone has arrived back safely (and my expense report approved!), I can say that the program was a smashing success. I could not have done it without the patience and diligence of Cheryl and the rest of the team! The last thing I'll mention is that EVERY SINGLE person I spoke with at Atlas was able to help with the process, and each did it with such GREAT ATTITUDES! I got off the phone each time feeling warm - knowing that my "dire" situation was fully appreciated and that I would be taken care of with a smile.

So... Here's to YOU and your EXCELLENT TEAM! I am so happy that we have you to take care of us!

Our staff is loving Liz and the service Atlas is providing. It's making a HUGE difference in our efficiency and professional level of the travel we can offer our clients and job candidates.

Shannon is the best. She makes sure that I'm taken care of and she gets me the best deals she can. If there is an issue than she calls me and makes everything good.

I ran into a problem (not caused by Atlas) in trying to move the time of a flight up, and switching airports from JFK to LGA. When Delta shut me out of a flight I was already confirmed on, and had a boarding pass, your staff (a combination of Liz, Julia, and Pat) did a terrific job of rebooking me affordably on a LGA flight, also with Delta.

As usual, Atlas made my trip very easy even though we had a snow storm and my original trip was cancelled. I was able to contact someone in "emergency services" and got on another flight.

I wanted to let you know that I have had the pleasure of working with Nikki over the past six months or so and she has been extremely helpful to me. I have been in contact with her via phone and email almost on a daily basis and multiple times a day and she has always been professional and patient! I've had some complicated and very frequent itinerary changes for our Executive team members and she has always given me great service and I really appreciate it.

I want to let you know what a pleasure it is to work with Diana for my own business travel as well as our group's travel. Her attitude is perpetually pleasant and helpful. She's got a great sense of humor and is very responsive to all of our requests. She provides excellent customer service and I want you to be aware of that.

Cheryl is always helpful, cheerful, and really knows the ins and outs of the business. Whenever my staff has event travel coming up, I first consult with Cheryl to get her recommendations on flights.

So far it's all been kudos to you guys! The travelers using your service are VERY happy with it. I am working on getting a list of all of our travelers so we can add them to the system and start having all employees under Atlas. I really like the reporting a lot better, it is much easier for me to reconcile my Amex statement using your format than the other (it is a printing nightmare for me using the current service).

It's time like these when you find out who your best suppliers really are. Atlas clearly values our business and represents a partner I sincerely respect.

Thanks for the extra efforts.

Bruce and Susan were more than helpful with my last minute needs. Susan found me the best flight options in Bruce's absence on Friday. On Monday, when I checked my return flight and noticed it was running very late I called Bruce to see what was happening and through his further inquiry it was showing I'd be taking a redeye from Memphis to Boston. This was not going to be an easy night. He had already been working to change carriers to get me home. Fortunately I was able to run through Charlotte from E to C to catch the open door or I'd be overnight on the terminal floor. I can't find a more helpful group than those at Atlas handling our account.

I receive prompt, courteous,and efficient service . I have dealt with Jennifer for recent trips and she has been able to arrange the trips I've needed and, in some cases, had to take some extra steps to get me the best prices and routes.

I wanted to wish you all a Happy Holidays, and say a very big thank you for all your hard work on travel arrangements for me for the few months I have been with IneoQuest. You beat out any other travel service I have had at previous companies, and look forward to a great 2009 with you.

Wendy, as always, did a terrific job at setting up the initial arrangements and quickly making changes as I needed. She really is the epitome of customer service.

I use Terri and Deb from our internal Atlas travel department. They provide a high level of service. I've found the after hours support to be quite good when needed.

I have been working with Christine for some time now. She is extremely reliable, efficient, and helpful. I often inundate her with emails and she always responds in a timely manner. She treats me as if I am her only client. I feel she is doing a great job and would like to thank Atlas Travel for providing me with such an outstanding travel consultant!

H.S.
SpineFrontier

We are very much looking forward to working with Atlas Travel. You will be happy to know that all the references I checked provided absolutely glowing comments. I pushed for a negative word (not everyone is perfect), but there wasn't one to be had among the group.

J.P.
TransMedics

I wanted to thank Atlas for arranging a car in Nashville, TN. I was traveling with a supplier on October 7, 2008 and they had arranged for a car at the airport. When we arrived at the airport the car agency did not have any cars due to the Presidential debates. The supplier I was with tried all of the agencies and could not get a car. I called Atlas and within a few minutes we had a car and it was ready when we went to the counter to pick up the car. Thank you for the quick service and getting us out of a bind.

M.S.
Presstek

Goreti was my travel agent. She is extremely patient, knowledgeable, and professional. I had many last minute changes that she did quickly and accurately and made the entire trip planning process very easy for me. I appreciate her hard work and dedication to me as her customer.

J.S.
Massachusetts Port Authority

Terri and Debbie are just the nicest girls around. Their attitudes help me avoid a lot of troubles and pain. They are always there to help and always suggest the best option. They just rock!

F.P.
Avid Technology

I hadn't used Atlas before (always used Garber or AmEx), but they're terrific! I had a nightmare of a time coming home from San Francisco a week or two back, and they were a huge help. My connection was in question, and the rep I worked with wasn't going to be at work when I connected, so she passed info along to her colleague so we could check in. She also checked with her colleague in the morning, saw that I had made it home OK and emailed to say she was glad it all worked out; she also filed a customer service complaint against United on my behalf for the lovely service they had bestowed upon me. Fabulous service from Atlas!

A.M.
Vlingo Corporation

I deal mostly with Goreti and she's amazing. When I email team 5 I get an immediate response. I have absolutely no complaints about Atlas.

H.O.
Frontier Capital Management

Always great and professional and quick! Best I have ever dealt with.

B.M.
Vida Group

The staff at Atlas Travel is always very helpful and very professional. It's a pleasure to use the Cliqbook application - easy to use and good results. Thanks for asking.

V.C.
SOURCEMEDIA INC.

I have been working with Ana quite a bit on my recent trips. She is always helpful, responsive and a pleasure to work with. She consistently goes the extra mile and it makes the travel much easier.

C.D.
Amicus

As a business traveler, I try to reduce stress levels with respect to my travel and Atlas is doing a great job to accomplish this and this particular trip was no exception.

R.V.
Sappi Fine Paper NA

Last minute changes required the skills of a wizard, needing to incorporate a side trip to Chicago to attend a funeral yet still reach the West Coast in time for conference meetings. Dee pulled this one out of her magic hat without breaking into a sweat! She's wonderful.

B.T.
CominatoRx

I am pleased and satisfied having Sandy and Goreti assist me and other people here with travel arrangements. They return calls and respond promptly to emails. They also provide various options. Since my bosses change travel plans frequently, I don't hear any display of "not again" in their voices. Very pleasant.

M.L.
Radius Health

My return flight was canceled, so I called Atlas to arrange for a rental car back to Atlanta. The Atlas travel consultant arranged for the rental car with no drop off charge very quickly.

R.M.
OneBeacon

I can't thank you enough for "going the extra mile" for this reservation for our CEO, as well as other reservations you have worked with me on in the past. Sometimes it's not an easy task, but you continually work behind the scenes to ensure our employees/travelers receive the BEST possible customer service. I look forward to speaking with you soon.

L.K.
Zoll

Excellent and friendly service. Prices are incredibly reasonable as well.

J.L.
Sappi Fine Paper

I wish to take this opportunity to tell you that Pat is simply the best! She is very diligent and extremely effective in booking quickly and effectively some challenging international business trips for me. I sincerely appreciate her efforts and input.

W.M.
Sponge-Jet, Inc.

Without going into detail----just a quick email to tell you that Lori is by far the best Customer Service person that I have ever dealt with. Once again she went above and beyond, following up on issues, looking for alternatives and resolving a problem. No less she did this on a Friday evening when we as a company did not give her many options. I am sure she will just chalk it up to "just another day" at the office, but I and quite a few others at APG Investments are truly grateful for her efforts.

M.H.
APG Investments US Inc.

Liz provides excellent and personable customer service - both efficient and pleasant - a rare combination.

J.M.
ICI/UMass Boston

The arrangements for this trip were flawless, as usual, and as I have come to expect. I have worked with Johanna for the past 3 years in making travel arrangements for my supervisor, the COO of Lionbridge, and rely on her seasoned advice and skill in creating the most cost- and time-effective itineraries. Her kind care and professional attention make her a pleasure to work with.

L.J.
Lionbridge

Suzetter is outstanding! She differentiates Atlas from the competition and always provides outstanding service and insight.

K.H.
IDC

Cheryl is phenomenal. She thinks like a business traveler. For those of us who need to be on the road, that's irreplaceable. She is a grand asset to Atlas Travel.

L.B.
CXO Media

Shannon is great! Smooth travels, what every frequent traveler wants.

M.A.
Sophos

I've been impressed & thankful for your awesome services thus far.
Atlas has been professional & courteous during every travel adjustment call
I've made.

J.G.
McCue Corporation

Once again I am amazed at what a terrific conference you folks pull off. Even with the hurricane issues (travel and flights) you made it possible for us to participate in what I consider the most valuable conference I have and do participate in. The information I gather there is totally invaluable for me and I again had two major direction changes based on the things I learned there this year.

Hats off to you and I wanted to express my heartfelt thanks for putting on a tremendously valuable conference once again.

J.C.
City of Rapid City, South Dakota

Cheryl is phenomenal. She thinks like a business traveler. For those of us who need to be on the road, that's irreplaceable. She is a grand asset to Atlas Travel.

L.B..
CXO Media

I just wanted you to know that I have never experienced such good telephone customer service as I have had with Linda. She is kind, creative, tenacious, and determined to find the best solution to a challenge, even with a demanding and less-than-flexible customer [me]. Please make sure that her evaluations include due credit for her excellent customer service.

B.Y.
Charleston Area Medical Center, Inc

Just a little note to say, we've booked France and Switzerland/London - effortlessly! Bruce is EVERYTHING I knew ATLAS had in IT! THANK YOU THANK YOU THANK YOU!

C.S.
Archemix

I wanted to pass along my thanks and positive feedback on my most recent travel bookings for September in Thailand, China, and Taiwan. Frank did my trip... and was able to reduce my fare from over $11,000 to under $9,000 when all was said and done... which I was so excited about...especially since my ticket is now about $2000 less to go to THREE countries, than a lot of buyers are paying to go to just China. And, given all the airline cut backs and changes, he did a great job finding me alternatives that basically fit my needs and were economical.

I also wanted to let you know that Kevin did a great job rushing my China visa, which is so challenging to get these days, since the Olympics. I was traveling a lot to Canada and Taiwan this summer and didn't have a lot of time for my passport to be sitting at the China embassy, so he was a great help in giving me detailed instructions on the new procedures, so that my visa app would fly thru, and get back in my hands quickly.

D.A.
The Marmaxx Group

I use your services regularly for business travel. At one point I booked an entire trip (flights, rental car and hotel) for the wrong dates. I realized my error w/in @ 10 minutes of booking. I called the 800 number and was amazed at how easy it was to fix the error through one of your travel consultants. Thank you for your assistance and professionalism.

J.C.
One Beacon Insurance

Karin has handled my last two trips, both overseas, and both with changes after the initial booking. She has handled all of this in a most professional manner. Karin is most pleasant to deal with over the phone and she is prompt and thorough in her responses to changes to prospective travel plans.

L.T.
Lojack

I had left my camera at the hotel on the first leg of my trip. I had mentioned it to Lori while making plans for my next trip. Lori took the lead and was able to locate, and coordinate it's safe return within hours. A great job on customer service. It has been a pleasure working with Lori on all my travel plans.

J.P.
Bergmeyer

I have to say I could not be more impressed with Thecla on my recent inquiry about my wedding anniversary trip. She is incredible in what she does and got it right the first time and then some. Of anyone in this industry I have ever worked with, no one has exceeded my expectations as much as she has! I am amazed at what she found and pulled off.

B.F.
Reiser

Cliqbook is fast and easy to use. Atlas Cliqbook also gives me the best price available anywhere on my travel. Thanks!

M.H.
Egenera

I got a call today from one of my end users. There was an issue with her boss's flight being cancelled. With our former travel service provider, we felt nothing but frustrations when circumstances like this arose. Although, I'm not sure specifically how things ended up working out, she wanted me to let you know how helpful ALL of the staff at Atlas was that assisted her. In particular, Goreti, who played a larger part in rectifying this matter. She also noted that all who were involved provided her with EXCELLENT customer service. I was delighted to receive this phone call and wanted to take the opportunity to let you and the team at Atlas know that their commitment to their customers is recognized and truly appreciated.

T.V.
Massachusetts Port Authority

I missed a connection in SLC and the Atlas reps booked me on another flight. They were courteous and professional and gave me all the info I needed. Very Helpful!

S.W.
Starent Networks

Bruce is the best travel agent I have ever worked with.He knows the seating configurations, clears good seats, gets great deals and finds the best flight options. He also knows which hotels and airlines are best and gives a lot of insight when making the booking. It is rare to find a travel agent so well traveled that specializes in International travel. He has actually been on the planes and traveled to the properties. He is also very personable! I would recommend him to other businesses as well!

J.W.
Connors Footwear/White Mountain

Excellent accommodations - had a 4 room suite for a great valued price. Kiana offered several flights, then worked at getting me what I needed time wise for the best price! All flights were on time too!

P.M.
The Robert Allen Group

You make our lives so much easier here, Doug. You are always so organized and thinking ahead. We all feel that if you are booking something for us we will never have to worry about having to double check any of the reservations. Thank you so much for you dedication and hard work!!

A.D.
Riverside Partners, LLC

Bruce has worked exceptionally hard to obtain excellent international fares for us. For our Bali meeting, he provided creative faring that resulted in substantial savings

D.B.
A.W. Chesterton

Atlas provided excellent support during an unexpected international schedule mishap with domestic China airline. Thanks to Bruce Powell for his terrific assistance. He was able to ensure a timely return home so that I could attend visiting day with my son who is away for at summer camp.

D.L.
Franklin Sports

Atlas did a great job of adjusting my itinerary and keeping my travel costs down - excellent job!

D.V. Amicas

Beverly did an excellent job supporting my travel requirements this trip. More importantly, she brought my attention to the fact that the airline had made an error in the travel itinerary and kindly assisted me in clearing that up with the airline. She exceeded my expectations in providing me with excellent travel services!

M.J.
Starent Networks

Don't change a thing! You folks are great!

T.B.
Parvus Corporation

Cheryl is a continual delight to work with and is a huge asset to Atlas Travel. She is never other than professional, personable and utterly unflappable. As a VERY frequent business traveler, the highest praise I can offer a travel professional is that "she thinks like a traveler." Cheryl certainly does...

L.B.
Bertin & Co. Inc.

Ted is providing exceptional customer service managing our account. He is very pleasant to work with and prioritizes our needs with efficiency and diligence. I am very pleased to be working with him, as his recommendations and assistance on implementing our new IPG Travel Program have been superior.

T.P.
IPG Photonics Corporation

The recovery to the loss of American service last week was handled very well for me, where I had 5 hours of advanced cancellation notice of the MD80 flights.

D.P.
Avid Technolgy

I've used a lot of online flight reservation systems, and yours is really one of the best. It's very easy to find the flights I want at the times I want.

T.B.
SourceMedia

Cheryl always gives 120% to her job. She is extremely pleasant to deal with, works hard at getting the best deals, and is very prompt at getting back to people. She has superb relationship skills, always goes above and beyond expectations, and is definitely a team player in every sense of the word.

B.C.
IDC

Atlas is excellent at giving us the ability to change our reservations, no matter what time. Excellent service both during the day and after hours!

M.H.
NetScout

Atlas is always fast and accommodating. I am very pleased with the service I get.

P.K.
Liminary Micro Inc.

Anita is and has been a bright spot in my weekly travels. She is a pleasure to work w/ and I trust her tremendously to get me where I have to go in a timely manner. She is an asset to your company.

S.A.
NMT Medical Inc.

Always a great experience when booking a flight, regardless of which consultant answers the phone. They're all great!

D.L.
Reva Systems

Johanna continues to EXCEED my travel expectations. She is the best!

K.C.
NetScout

This service is perfect. All others should take your lead.

S.D.
Avid Technology

I would like to especially commend the efforts of Bruce. He makes magic happen.

M.B.
Lionbridge Technologies

Ana is the best, thank God she is my agent.

R.J. L.
Amicus Therapeutics

Your agents are good at providing me with flight options so I can balance cost versus convenience.

D.B.
IDC

Wendy is ALWAYS professional and puts up with an awful lot from my arrangements. Never does she make me feel as though she is being put through the ringer, even though she really is! Because of her level of customer service, I ask for her repeatedly and cannot imagine working with another. She is fantastic!!!

A.W.
IDC

Your team is constantly trying to do not only 100% effort; but, 200%! What wonderful customer service! They are always there for you! What a great group to work with!

C.M.
Sappi Fine Paper North America

The Cliqbook interface is very east to use. The feature that I most enjoy about Atlas, however, is the service given by the agents. Everyone is prompt and courteous and PATIENT I really enjoy working with this company.

C.G.
Mac-Gray Services, Inc.

We cannot thank you enough for your assistance with our recent trip. You made arrangements for our travel and stay at an exquisite hotel. You got us out on a moment's notice, just ahead of one of the worst hurricanes in Atlantic/Caribbean history. We are so grateful that we are not among the 30,000 tourists still stranded in the area in unimaginable conditions.

We will recommend Atlas Travel to anyone who asks.

Emily and Andy
Danvers, MA

The support is kind and helpful. Always - easy, smooth and right on! Thanks!

N.B.
Astra Tech

I am always pleased with the level of professionalism of all of your agents. Even when I go to a non-dedicated agent I feel that I am still getting very personal service. Thanks and keep up the great work!

W.P.
Imagitas

The service being provided by Atlas makes my life easier. For me to pull all the pieces of travel together, i.e. hotel, car, flights, etc., is greatly abbreviated when using your service. Since all the folks are friendly and listen to my needs, why not use my time wisely. Keep up the great work and make my day! Thanks.

D.P.D.
Zoll Medical Corporation

I love working with Darla. She is so patient with me...my clients are very picky and she handles every request with professionalism and class.

C.T.
Rex Capital Advisers

Ms Lori Harrison had booked a complex series of flights for myself, colleagues here and our Chief Executive Officer. In the space of 3 days we were booked to Iowa, Chicago, New York and back to Washington. This was an ambitious programme for our CEO to follow and required both a tremendous amount of patience on the part of Ms Harrison and a lot of back and forth on options.

Due to bad weather several flights were cancelled. I think we were extraordinarily fortunate to have been afforded outstanding service by Ms Harrison - I can't think of a time in my professional career when a travel agent has contacted me at 5.30 in the morning to advise that our 7.45am vital flight had been cancelled and we were all booked on the 8am flight. It was imperative - actually absolutely essential that we got out of Chicago to New York that morning since our CEO had meetings set up at the United Nations and we were entertaining 30 people that evening for dinner.

Ms Harrison offers a platinum level of service that is unheard of in this day and age - my colleagues and I are enormously grateful and we thought you should be aware of this.

K.C.
Events Manager & Senior Visits Officer
British Council USA

Anita is everything that will keep the function of a travel agency indispensable to traveling executives. She is responsive, creative, personable and professional. Her assistance, in the midst of constant and last minute change, allows me to respond quickly. She knows my preferences and ensures they are met. Kudos, kudos, kudos.

A.S.
Global Insight

I have dealt with Bruce since I started using your service. He is a tremendous partner who knows the travel business and is patient no matter how many questions I have. He has a sense of humor which goes a long way when dealing with us weary travelers. You should go out of your way to commend this gentleman for his superior service.

J.D.
Lionbridge

Anita is a magician beyond compare and will find me amazing deals even on my most complicated itineraries. I book no travel except through her anymore.

D.P.M.
Global Insight

Lori is the absolute best! She's wonderful and I love her. She takes care of all of the teams' needs and she's always available.

T.S.
Imagitas

Terri and Debbie are the best. They are perfect professionals. No qualifications. The Cliqbook service also works very well, but it is great to know that Terri and Debbie are behind the veil and are there when you need quick and efficient help.

W.G.
Avid Technology

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What our customers are saying...