Radisson Warns Customers about Data Breach
Jeri Clausing, Travel Weekly, 8/19/2009
Radisson Hotels & Resorts is warning customers that their credit card information may have been breached.
In an open letter to customers, Radisson said the computer systems of some Radisson hotels in the U.S. and Canada were illegally accessed between November 2008 and May 2009.
The hotel chain didn't say how many customers might have been affected, only that "the number of potentially affected hotels involved in this incident is limited," and that "the data accessed may have included guest information such as the name printed on a guest's credit card or debit card, a credit or debit card number, and/or a card expiration date."
"Radisson greatly values guest privacy and deeply regrets this incident occurred," said Fredrik Korallus, Radisson's executive vice president and chief operating officer.
"Working with law enforcement and forensic investigators, we are conducting a thorough review of the potentially affected computer systems, and have implemented additional security measures designed to prevent a recurrence of such an attack and to protect guest privacy. We are also working closely with major credit card suppliers and law enforcement to ensure the incident is properly addressed."
Radisson urged its guests to review their account statements and credit reports closely. Radisson has also created a dedicated toll-free telephone number (866) 584-9255 and website, offering resources and assistance for guests who would like additional information.